General Terms and Conditions

Sustainable Wellbeing Solutions · Version 3.0 · Revision date: 14 October 2026 · Effective date: 1 January 2027

These terms apply to Agreements concluded from 1 January 2027. Agreements concluded before that date with RA Business Services BV remain governed by the terms that applied at that time.

A rule that mentions "Business Customers" or "Consumers" applies only to that group. Nothing in these terms limits the mandatory rights of Consumers.

Definitions

"Sustainable Wellbeing Solutions": Annick Rogiers, trading as Sustainable Wellbeing Solutions, Hoogveld 10/4, 3550 Heusden-Zolder, Belgium. VAT-exempt. Email: [email protected]. Telephone: +32 497 29 50 43.
"Customer": the party that enters into an Agreement with Sustainable Wellbeing Solutions for the provision of the Services. A "Business Customer" acts for purposes related to a trade, business, craft or profession. A "Consumer" is a natural person who acts for purposes outside any trade, business, craft or profession.
"Customer Personnel": the Customer's staff members, whether employees, who are designated by the Customer to receive the Services.
"Services": one or more Sustainable Wellbeing Solutions consultancy assignments, programmes, training courses (live or online), coaching sessions, keynotes, workshops, memberships and digital content ordered by the Customer.
"Agreement": any agreement concluded between Sustainable Wellbeing Solutions and the Customer ("Parties" or each "Party") through an order for Services on the Website or in writing.
"Website": the website accessible via and its sub-sites, as managed by Sustainable Wellbeing Solutions.
"General Terms and Conditions": these general terms and conditions, including all subsequent changes. If there is an Agreement, the General Terms and Conditions form an integral part of it.

Application

These General Terms and Conditions include all rights and obligations regarding the information and Services that Sustainable Wellbeing Solutions offers via the Website, without prejudice to the legal rights and obligations from which no deviation can be made.

Business Customers: the General Terms and Conditions take precedence over any conflicting provisions or agreements between the Parties or with third parties, unless Sustainable Wellbeing Solutions has expressly accepted a deviation, and over the Customer's own general terms and conditions.

If any provision in these General Terms and Conditions or in the rest of the Agreement is void, invalid or otherwise unenforceable, this does not affect the other provisions. The Parties will negotiate in good faith to replace the provision with a new one that is as close as possible to the original intent.

Use of the website

The information on the Website, including tips, opinions and images, is for general information purposes only and may be changed by Sustainable Wellbeing Solutions from time to time. It is not intended and should not be regarded as individual health or other individual advice.
The Website may contain links and references to external websites or third-party resources. Sustainable Wellbeing Solutions is not responsible for the content of these.
Sustainable Wellbeing Solutions may reserve access to parts of the Website exclusively for Customers or Customer Personnel, who must comply with the access instructions. Failure to comply may result in full or partial denial of access.

Services

Sustainable Wellbeing Solutions carries out the Services with reasonable care and skill, as an obligation of means. The nature of the Services does not permit any guarantee regarding the wellbeing, health or productivity of Customers or Customer Personnel during or after the Services, as other factors beyond its control are also decisive. Consumers keep their legal rights if a Service or digital content does not conform to the Agreement.
Sustainable Wellbeing Solutions may outsource the Services or parts thereof to third parties and will give their name and contact details at the Customer's request.
Business Customers may not transfer their rights and obligations under the Agreement to a third party without written consent.
Business Customers: Sustainable Wellbeing Solutions may change the Services and prices before delivery (i) if the change favours the Customer, (ii) if its personnel or other costs rise suddenly, (iii) if applicable law or its interpretation changes, or (iv) if a change is reasonably required for its business operations. This gives no right to compensation, suspension or termination, provided the change was communicated before delivery of the Services concerned. [LEGAL REVIEW REQUIRED]
Consumers: the price agreed at the time of the order does not change. Changes to a membership apply only from the next renewal date and are announced in advance.
Business Customers: Sustainable Wellbeing Solutions may consider the Agreement terminated without prior notice in the event of bankruptcy, apparent insolvency or a change in the Customer's legal situation that threatens to disadvantage it.

Prices and VAT

Prices are displayed in euro.
Sustainable Wellbeing Solutions is not registered for VAT and does not charge VAT, under the Belgian small-enterprise exemption. If this changes, prices and these terms will be updated and announced.
For customers outside Belgium, local taxes (such as VAT or GST) may apply depending on the customer's location and legal status.
Consumers: the price shown before you order is the total price.

Payment

Online coaching, community, online training, memberships and other digital products: payment is due immediately at checkout, using the payment methods offered through Kajabi. Access starts when payment is confirmed. Online training has a single price.
Memberships: the fee is monthly or annual, as chosen at checkout. It is charged automatically at the start of each period through the payment method used at checkout.
Business Customers (consultancy, keynotes, live training): the invoice is issued before delivery and must be paid in full by the Customer before delivery of the Services, and in any event no later than thirty (30) calendar days after the invoice date. If the invoice has not been paid in whole or in part before the start of the Services, Sustainable Wellbeing Solutions may deny access to all or part of the Services or suspend or cancel them.
Business Customers: EUR 15 is charged per additional invoice for certain Services, for example for subcontractors. Disputes regarding an invoice must be reported by registered letter, stating the reasons, within eight (8) calendar days after the invoice date.
Invoices are payable by bank transfer unless another method is offered.

Late payment

Business Customers

If an invoice is not paid on the due date, the amount due increases by operation of law and without notice of default, with interest equal to the Belgian legal interest rate increased by 2%, with a minimum of 12% per year, from the due date.
In addition, the amount is increased by operation of law and without notice by 10%, with a minimum of EUR 40 and a maximum of EUR 2,500, as fixed compensation for extrajudicial costs, even if a period of grace is granted.
Non-payment on the due date entitles Sustainable Wellbeing Solutions to suspend further Services by operation of law and without notice, and makes all invoices not yet due immediately payable.
Claims for damages do not release the Customer from paying the price. Failure to pay is a failure to pay on time.

Consumers: if a payment fails or is late, Sustainable Wellbeing Solutions first sends a reminder. Legal interest and the costs permitted by law may apply after that. No fixed compensation or interest above what the law allows is charged.

Physical products (for example printed books): delivered goods remain the property of Sustainable Wellbeing Solutions until paid in full.

Membership of the Sustainable Wellbeing Platform after Trauma

Becoming a member means that you can introduce yourself through the Website and enjoy the benefits that depend on the type of membership chosen.
Candidates can only apply via the Website. Once the user has filled in their details, Sustainable Wellbeing Solutions decides whether to admit the user. Provided the user fulfils the conditions and has paid the membership fee within the time limit, the user's details are put online within 14 calendar days of payment at the latest.
Sustainable Wellbeing Solutions may change the content, layout or functionality of the platform at any time. Changes that significantly reduce what you paid for are announced in advance, and Consumers keep their legal rights.
If information on a profile is inappropriate, not in line with the objectives of the platform, untrue, misleading, or could cause damage to the platform or third parties, Sustainable Wellbeing Solutions may take the profile offline, with reasons. If the user makes the necessary adjustments, the profile is put back online. If the user does not do so within seven working days of notification, the profile may be taken offline permanently. Business Customers: no refund is made. Consumers: the refund rules below and their legal rights apply.
The membership runs for a fixed term of one month (monthly) or one year (annual), starting from payment. Business Customers: early termination during the term gives no right to a refund. Consumers: the right of withdrawal and their legal rights apply.
The membership renews tacitly for the same term and in the same formula. It can be cancelled by email to [email protected] or in writing. A confirmation of receipt is always sent.
Changes to prices or terms of use are announced well in advance of the renewal date, so that the member can make an informed choice. If the member has not cancelled in time, the membership continues at the new prices or terms.
If the automatic payment at renewal fails, Sustainable Wellbeing Solutions may take the profile or access temporarily offline, without prejudice to its right to recover payment. Access is restored within three working days of payment.
Each member is responsible for following up notifications. It is advisable to check the spam folder and the member's personal account regularly.

Right of withdrawal for Consumers

A Consumer who buys at a distance has the right to withdraw within 14 days without giving a reason. For services and digital content, the period starts on the day the Agreement is concluded. For physical products, it starts on the day of receipt. To withdraw, send a clear statement by email, or use the model form at the end of these terms.
If the Consumer asks for a Service to start within the 14 days, the Consumer pays a proportionate amount for what has been delivered up to withdrawal. If the Service has been fully performed, the right of withdrawal is lost only if the Consumer expressly agreed beforehand to start and confirmed this loss.
For digital content that is not delivered on a physical medium (online training, downloads, community access), the right of withdrawal is lost once access starts, only if the Consumer first expressly agreed to immediate access and confirmed the loss of the right. These confirmations are requested at checkout.
Refunds are made within, using the payment method used by the Consumer.

Registration, cancellation, rescheduling and refunds

General: Business Customers: the signing or electronic transmission of the registration form definitively establishes the Agreement and gives rise to immediate invoicing. Consumers: the Agreement is concluded when the order is confirmed, and the right of withdrawal above applies. If a discount for early booking is used, both registration and payment must be made within the stipulated period, otherwise the discount does not apply. Sustainable Wellbeing Solutions may refuse registration if the registrant does not meet the conditions.

A. Consultancy assignments

Business Customers: the Customer may cancel in writing. Work already carried out and costs that cannot be recovered are invoiced.
Consumers: the right of withdrawal applies.

B. Keynotes and speaking engagements

Business Customers: the Customer may cancel or reschedule in writing.
If Sustainable Wellbeing Solutions cannot attend (for example through illness or force majeure), a new date is offered, or what has been paid for the keynote is refunded.

C. Live workshops and training

Business Customers and registrants: the Customer may cancel or change an order free of charge before the start only if requested in writing within seven (7) calendar days of the order. After that, cancellation is only possible in writing by email to [email protected]:
- more than thirty (30) calendar days before the activity: the fee is refunded minus EUR 50 for administrative costs;
- between 7 and 30 days before: a cancellation fee of 90% of the fee is owed;
- less than 7 calendar days before: no refund, regardless of the reason.
Consumers: the right of withdrawal applies. After that, ANNICK TO CONFIRM CANCELLATION FEES FOR CONSUMERS. A FEE OF 90% OR NO REFUND MAY NOT BE ENFORCEABLE AGAINST A CONSUMER. If Sustainable Wellbeing Solutions cancels an activity, the Consumer is entitled to a refund.
The registrant has no right to be replaced by a third party in case of impediment.
If an activity cannot take place on the proposed date or at the proposed location, participants are informed as soon as possible and may reschedule to a similar session or ask for a refund. No liability is accepted for travel expenses already booked, unless proven to be incurred specifically for the activity, in which case 50% is reimbursed, up to EUR 250.
If a member takes part free of charge through a membership or promotion and is absent without prior notice, the standard price may be charged.

D. Online and self-paced training

Online training gives access for three (3) months from After that, access ends unless extended in writing. Access is personal and login details may not be shared.
Business Customers: no refund is possible once the registrant or member has been given access or has received the link to follow an online service.
Consumers: the right of withdrawal applies. If the Consumer expressly agreed to immediate access and confirmed the loss of the right of withdrawal, no refund is due once access starts. Legal rights relating to non-conforming content remain.

E. Digital products

E-books, downloads and other digital content follow the rules for online training. Access starts when the content is delivered.
Printed books: Consumers may withdraw within 14 days of receipt.

Conduct during activities

Participants may not make or distribute audio or video recordings of the activity without the written consent of Sustainable Wellbeing Solutions. A breach may lead to removal from the activity, without prejudice to the right to claim damages.
Sustainable Wellbeing Solutions does not use photographs, videos or recordings of activities or participants for promotional purposes.
A participant with disruptive behaviour, or disruptive use of a phone, tablet or computer, may be removed from the venue. Business Customers: no refund is made. Consumers: the refund required by law applies.

Quality and complaints

Suggestions, advice and comments are welcome via [email protected]. Problems or complaints from users and Customers can also be reported via this channel. Complaints are acknowledged and answered within [ANNICK TO CONFIRM: RESPONSE TIME].
Hyperlinks on the Website may lead to websites or pages of third parties. Their placement does not imply approval of their content, and Sustainable Wellbeing Solutions has no control over them.
Sustainable Wellbeing Solutions is not liable for general server or internet failures or other third-party failures, for the time the Website is temporarily offline for maintenance or expansion, for the quality of services provided by its users, or for the entries that users put on their profile. A user is solely liable for information that causes damage to a third party and indemnifies Sustainable Wellbeing Solutions against the consequences.
Business Customers: complaints about the Services must be made by registered letter within eight (8) days of the registration or invoice date, otherwise the claim lapses.
Business Customers: Sustainable Wellbeing Solutions is not responsible for damage suffered by a participant during its activities, except as the Liability article provides. Consumers: this does not apply to damage caused by fault or to any liability that the law does not allow to be excluded.

Personal data

As controller, Sustainable Wellbeing Solutions processes the personal data it obtains via the Website, the Customer or Customer Personnel to offer and provide its Services, in accordance with the General Data Protection Regulation (EU) 2016/679 and its Privacy Statement.
By registering, your data is included in the customer database. You are added to the mailing list only with your explicit consent and can unsubscribe at any time. Personal data is not disclosed to third parties, except to service providers that work on our behalf (such as Kajabi, our platform provider), when you have authorised it, or when judicial authorities or the law require it. You have the right to view and modify your personal data.
Business Customers are responsible for the personal data they process under their own responsibility.
Business Customers: the Parties treat all non-public information they receive from each other confidentially and use it only for the purpose for which it was provided, unless written permission is given. This obligation continues for five (5) years after the end of the Agreement unless the law provides for a longer period.

Intellectual property

All current and future intellectual property rights relating to the Website or the Services rest exclusively with Sustainable Wellbeing Solutions or its licensor. They are not transferred to the Customer in any way. This includes The Organisational Capability Framework™, methods, models, course content, presentations, written content and other materials.
The Customer respects these rights and does not undertake any activities that affect or endanger them.
Limited licence: once payment is made, the Customer receives a personal (for Business Customers: internal), non-exclusive, non-transferable and revocable right to use the materials it receives for its own learning and work, for the duration of the Agreement or access.
Without prior written permission, it is not allowed to reproduce, store in a retrieval system, publish, sell, share or transmit materials in any form, to share login details, to make derivative works or programmes based on the frameworks or materials, or to remove copyright notices. Text and data mining of the content, including loading it into AI tools for training or reuse, is expressly prohibited.
Business Customers: the Customer may not use the materials or know-how to develop, offer or promote a competing concept, platform, methodology or training programme without written permission.
Reports and documents prepared for a Customer may be used internally by that Customer. They do not transfer ownership of the underlying frameworks or materials.

Liability

The information in the content (free e-book, e-book, printed book, platform, Website, cases, webinars, mailings) is educational and supportive. It does not replace professional medical or psychological advice. Consult a doctor or health professional for health problems. In an emergency, contact your local emergency services. The author is not accountable for damage resulting from following the recommendations or from not seeking professional advice.
Nothing in these terms excludes liability for death or personal injury, fraud, intentional misconduct, or any liability that cannot be limited by law. Consumers keep all mandatory rights.
Business Customers: to the extent permitted by law, Sustainable Wellbeing Solutions is only liable for damage caused by its fraud, deceit or intentional or serious error, and only if it was put on notice within eight (8) calendar days after the Customer discovered or should have discovered it. Liability is limited to the invoice value of the order, or the part of the order to which the liability relates. It is never liable for unforeseeable damage, consequential damage, lost profits, lost savings or damage to third parties. [LEGAL REVIEW REQUIRED]
Business Customers: the Customer or Customer Personnel is solely responsible for their use of the Services.

Force majeure

A Party is not in breach if it cannot perform because of an event outside its reasonable control, such as natural disaster, war, pandemic measures, government action, strikes, or power, internet or platform failures. [ANNICK TO CONFIRM: WHETHER SERIOUS ILLNESS OF THE PROVIDER IS INCLUDED] The Party concerned informs the other as soon as possible.
Services are postponed for as long as the event lasts. If performance becomes impossible, the Agreement ends for the part concerned and what was paid for undelivered Services is refunded.

Disputes

Any dispute or claim arising out of or in connection with these General Terms and Conditions or an Agreement (including non-contractual claims) is governed by Belgian law, without application of conflict-of-law rules that would lead to another law.
Business Customers: the courts of Hasselt, Limburg division (Belgium), have exclusive jurisdiction.
Consumers: the Consumer keeps the protection of the mandatory rules of the country where the Consumer lives and may bring a claim before the courts that have jurisdiction under mandatory law.

Model withdrawal form (Consumers only)

To: Annick Rogiers, Sustainable Wellbeing Solutions, Hoogveld 10/4, 3550 Heusden-Zolder, Belgium · [email protected]

I/We give notice that I/We withdraw from my/our Agreement for the following service or product: ____________________

Ordered on / received on: ____________________ Name of consumer(s): ____________________ Address of consumer(s): ____________________ Signature (only if this form is sent on paper): ____________________ Date: ____________________